Privacy Policy

TERMS AND CONDITIONS OF HIRE

These terms and conditions (“User Terms”) apply to your visit to and your use of our website at www.Urooj.in (the “Website”), the Service (as defined below), as well as to all information, recommendations and or services provided to you on or through the Website or during the Service.

PLEASE READ THESE USER TERMS CAREFULLY BEFORE USING OUR SERVICE.

WWW.UROOJ.IN
Your contracting partner is www.Urooj.in, a private limited liability company established in the India, having its offices at ADDRESS, registered at ADDRESS (“www.Urooj.in”).

WHAT SERVICES DOES WWW.UROOJ.IN PROVIDE?
www.Urooj.in offers information and a means to obtain transportation services offered by third party transportation providers, drivers or vehicle operators (the “Transportation Provider”), which may be requested through the use of an website of www.Urooj.in. All services provided by www.Urooj.in to you by means of your use of are hereafter referred to as the “Service”.

HOW IS A CONTRACT CONCLUDED BETWEEN WWW.UROOJ.IN AND YOU?
By using the Service, you enter into a contract with www.Urooj.in (the “Contract”). In order to be able to use the Services, you first need to sign up with www.Urooj.in. When signing up, you are obligated to provide www.Urooj.in with your personal information, mobile telephone number, and credit card data. Upon successful completion of your signing up with www.Urooj.in, www.Urooj.in will provide you with a personal account, accessible for you with a password of your choice.

You have to be 18 years of age or older to use the Services. If you reside in a jurisdiction that restricts the use of the Services because of age, or restricts the ability to enter into contracts such as this one due to age, you must abide by such age limits and you must not use the Services. You represent that if you are an individual, you are of legal age to enter into a binding contract, or that if you are registering on behalf of a legal entity, that you are authorized to enter into, and bind the entity to, these User Terms and register for the Services.

HOW TO USE THE SERVICES
The online web services allow you to send a request for transportation service to a Transportation Provider. The GPS receiver – which should be installed on the mobile device (smart phone) on which you have downloaded the online web services – detects your location and sends your location information to the relevant Transportation Provider. The Transportation Provider has sole and complete discretion to accept or reject each request for transportation service. The Transportation Provider also has sole and complete discretion over whether to use the online web services to receive the leads generated through the online web services. If the Transportation Provider accepts a request, the online web services notifies you and provides information regarding the Transportation Provider – including its name, vehicle license number, and customer service rating – and the ability to contact the Transportation Provider by telephone. The online web service also allows you to view the Transportation Provider’s progress towards the pick-up point, in real time.

www.Urooj.in shall procure reasonable efforts to bring you into contact with a Transportation Provider in order to obtain transportation service, subject to the availability of Transportation Providers in or around your location at the moment of your request for transportation services.

For the avoidance of doubt: www.Urooj.in itself does not provide transportation services, and www.Urooj.in is not a transportation carrier. It is up to the Transportation Provider to offer transportation services, which may be requested using the online web services and/or the Service. www.Urooj.in only acts as intermediary between you and the Transportation Provider. The provision of the transportation services by the Transportation Provider to you is therefore subject to the agreement (to be) entered into between you and the Transportation Provider. www.Urooj.in shall never be a party to such agreement.

YOUR USE OF THE ONLINE WEB SERVICES OR THE TRANSPORT SERVICE
You warrant that the information you provide to www.Urooj.in is accurate and complete. www.Urooj.in is entitled at all times to verify the information that you have provided and to refuse the Service or use of the online web services without providing reasons.

You may only access the Service using authorized means. It is your responsibility to check to ensure you download the correct Application for your device. www.Urooj.in is not liable if you do not have a compatible mobile device or if you download the wrong version of the online web services for your mobile device. www.Urooj.in reserves the right to terminate the Service and the use of the online web services should you be using the Services with an incompatible or unauthorized device.

By using the online web services or the Service, you further agree that:

  • You will only use the Service or download the online web services for your sole, personal use and will not resell it to a third party;
  • You will not authorize others to use your account;
  • You will not assign or otherwise transfer your account to any other person or legal entity;
  • You will not use an account that is subject to any rights of a person other than you without appropriate authorization;
  • You will not use the Services for unlawful purposes, including but not limited to sending or storing any unlawful material or for fraudulent purposes;
  • You will not use the Services to cause nuisance, annoyance or inconvenience;
  • You will not impair the proper operation of the network;
  • You will not try to harm the Services in any way whatsoever;
  • You will not copy, or distribute the online web services or other www.Urooj.in Content without written permission from www.Urooj.in;
  • You will keep secure and confidential your account password or any identification we provide you which allows access to the Services;
  • You will provide us with whatever proof of identity we may reasonably request;
  • You will only use an access point or 3G data account (AP) which you are authorized to use;
  • You are aware that when requesting transportation services by SMS if available in your jurisdiction), standard messaging charges will apply;
  • You will not use the Services with an incompatible or unauthorized device;
  • You will comply with all applicable law from your home nation, the country, state and/or city in which you are present while using the Services.

www.Urooj.in reserves the right to immediately terminate the Service and the use of the online web services should you not comply with any of the above rules.

PAYMENT
The use of the online web services and the Service is free of charge. www.Urooj.in reserves the right to introduce a fee for the use of the online web services and/or the Service. If www.Urooj.in decides to introduce such a fee, www.Urooj.in shall inform you accordingly and allow you to either continue or terminate the Contract.

The rates that apply for the transportation services by the Transportation Provider can be found on the Website and through the online web services. These may be modified or updated by www.Urooj.in from time to time. It is your own responsibility to remain informed about the current rates for the transportation services.

www.Urooj.in shall charge you for the transportation services provided to you by the Transportation Provider on behalf of the Transportation Provider. You agree that you will pay for all transportation services you purchase from the Transportation Provider, and that www.Urooj.in may charge your credit card account as provided by you when registering for the Service for the transportation services including any taxes and late fees, as applicable) that may be accrued by or in connection with your account. You are responsible for the timely payment of all fees and for providing www.Urooj.in with a valid credit card account for payment of all fees at all times. Any payment made is non-refundable.

www.Urooj.in uses a third-party payment processor (the “Payment Processor”) to link your credit card account to the online web services and Service. The processing of payments or credits, as applicable, in connection with your use of the online web services and Service will be subject to the terms, conditions, and privacy policies of the Payment Processor and your credit card issuer in addition to these User Terms. www.Urooj.in is not responsible for any errors by the Payment Processor. In connection with your use of the Service, www.Urooj.in will obtain certain transaction details, which www.Urooj.in will use solely in accordance with its Privacy and Cookie Notice.

INDEMNIFICATION
By accepting these User Terms and using the Services, you agree that you shall defend, indemnify and hold www.Urooj.in, its affiliates, its licensors, and each of their officers, directors, other users, employees, attorneys and agents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys’ fees and costs) arising out of or in connection with: (a) your violation or breach of any term of these User Terms or any applicable law or regulation, whether or not referenced herein; (b) your violation of any rights of any third party, including Transportation Providers arranged via the online web services, or (c) your use or misuse of the Services.

LIABILITY
The information, recommendations and/or services provided to you on or through the Website, the Services is for general information purposes only and does not constitute advice. www.Urooj.in will reasonably keep the Website and the online web services and its contents correct and up to date but does not guarantee that (the contents of) the Website and/or physical application are free of errors, defects, malware and viruses or that the Website are correct, up to date and accurate.

www.Urooj.in shall not be liable for any damages resulting from the use of or inability to use) the Website (but to the exclusion of death or personal injury), including damages caused by malware, viruses or any incorrectness or incompleteness of the Information or the Website, unless such damage is the result of any willful misconduct or from gross negligence on the part of www.Urooj.in.

www.Urooj.in shall further not be liable for damages resulting from the use of (or the inability to use) electronic means of communication with the Website or the online web services, including – but not limited to – damages resulting from failure or delay in delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for electronic communications and transmission of viruses.

Without prejudice to the foregoing, and insofar as allowed under mandatory applicable law, www.Urooj.in’s aggregate liability shall in no event exceed an amount of INR 500 or, where applicable, the equivalent of that amount in the currency used by you for the payment of the transportation services to the Transportation Provide.

The quality of the transportation services requested through the use of the online web services or the Service is entirely the responsibility of the Transportation Provider who ultimately provides such transportation services to you. www.Urooj.in under no circumstance accepts liability in connection with and/or arising from the transportation services provided by the Transportation Provider or any acts, action, behavior, conduct, and/or negligence on the part of the Transportation Provider. Any complaints about the transportation services provided by the Transportation Provider should therefore be submitted to the Transportation Provider.

LICENSE GRANTED BY USER
We may, in our sole discretion, permit Users to post, upload, publish, submit or transmit User Content on the Website or through the Services. User Content will be deemed non-confidential and non-proprietary. Accordingly, www.Urooj.in shall have the non-exclusive, royalty-free, right to use, copy, distribute and disclose to third parties any User Content for any purpose, in any medium and throughout the world (“License Grant”).

You acknowledge that www.Urooj.in only acts as a passive conduit for the distribution of the User Content and is not responsible or liable to you or to any third party for the content or accuracy of the User Content.

www.Urooj.in shall not be continuously monitoring User Content published by you or moderating between Users, nor shall www.Urooj.in be under an obligation to do so. Without limiting the foregoing, you acknowledge and agree that any remarks, opinions, comments, suggestions and other information expressed or included in the User Content do not necessarily represent those of www.Urooj.in.

Any use by you of the User Content is entirely at your own risk. You represent and warrant that any User Content posted or transmitted by you is original to you and does not copy the work of any third party or otherwise infringe any third party intellectual property rights, rights of privacy or personality rights and does not contain any defamatory or disparaging statements. Furthermore, you represent and warrant that you have the capacity to grant the license as stipulated in this paragraph.

You agree to indemnify and keep www.Urooj.in, its affiliates and licensors indemnified against all costs, expenses, damages, losses and liabilities incurred or suffered by www.Urooj.in or its affiliated companies related to any User Content posted or transmitted by you or your other use of the Website, the Service or the online web services.

www.Urooj.in reserves the right at its sole discretion to block or remove (in whole or in part) any User Content posted or transmitted by you and which www.Urooj.in believes is not in accordance with these User Terms (including materials which infringe or may infringe third party intellectual property rights, rights of privacy or personality rights), or is otherwise unacceptable to www.Urooj.in.

You agree to promptly notify www.Urooj.in in writing of any User Content which breaches these User Terms. You agree to provide to www.Urooj.in sufficient information to enable www.Urooj.in to investigate whether such User Content breaches these User Terms. www.Urooj.in agrees to make good faith efforts to investigate such complaint and shall take such action as www.Urooj.in in its sole discretion decides. However, www.Urooj.in does not warrant or represent that it will block or remove (in whole or in part) such user Content.

THIRD PARTY INTERACTIONS
During the use of the Website, the online web services and the Service, links to websites that are owned and controlled by third parties may be provided from time to time in order to enter into correspondence with, purchase goods or services from, participate in promotions of third parties. These links take you off the Website, the online web services and the Service and are beyond www.Urooj.in’s control.

During use of the Website, the online web services and the Service, you may enter into correspondence with, purchase goods and/or services from, or participate in promotions of third party service providers, advertisers or sponsors showing their goods and/or services through a link on the Website or through the Services. These links take you off the Website, the online web services and the Service and are beyond www.Urooj.in’s control. The websites you can link to have their own separate terms and conditions as well as a privacy policy. www.Urooj.in is not responsible and cannot be held liable for the content and activities of these websites. You therefore visit or access these websites entirely at your own risk.

Please note that these other websites may send their own cookies to users, collect data or solicit personal information, and you are therefore advised to check the terms of use or privacy policies on those websites prior to using them.

TERM AND TERMINATION OF THE CONTRACT
The Contract between www.Urooj.in and you is concluded for an indefinite period.
You are entitled to terminate the Contract at all times by permanent deletion of the online web services installed on your smart phone, thus disabling the use by you of the online web services and the Service. You can close your user account at any time by following the instructions on www.Urooj.in’s website.

www.Urooj.in is entitled to terminate the Contract at all times and with immediate effect (by disabling your use of the online web services and the Service) if you: (a) violate or breach any term of these User Terms, or (b) in the opinion of www.Urooj.in, misuse the online web services or the Service. www.Urooj.in is not obliged to give notice of the termination of the Contract in advance. After termination www.Urooj.in will give notice thereof in accordance with these User Terms.

INVALIDITY OF ONE OR MORE PROVISIONS
The invalidity of any term of these User Terms shall not affect the validity of the other provisions of these User Terms.

If and to the extent that any provision of these User Terms is invalid, or is unacceptable in the given circumstances according to the criteria of reasonableness and fairness, a provision shall apply between the parties instead that is acceptable considering all the circumstances and which corresponds with the provisions of the void part as much as possible, taking into account the content and the purpose of these User Terms.

MODIFICATION OF THE SERVICE AND USER TERMS
www.Urooj.in reserves the right, at its sole discretion, to modify or replace any of these User Terms, or change, suspend, or discontinue the Services (including without limitation, the availability of any feature, database, or content) at any time by posting a notice on the Website or by sending you notice through the Service, Application or via email. www.Urooj.in may also impose limits on certain features and services or restrict your access to parts or all of the Service without notice or liability.

NOTICE
www.Urooj.in may give notice by means of a general notice on the Services, or by electronic mail to your email address on record in www.Urooj.in’s account information, or by written communication sent by regular mail to your address on record in www.Urooj.in’s account information.

ASSIGNMENT
You may not assign your rights under these User Terms without prior written approval of www.Urooj.in.

PRIVACY AND COOKIE NOTICE
www.Urooj.in collects and processes the personal data of the visitors of the Website and users of the online web services according to the Privacy and Cookie Notice.

APPLICABLE LAW AND DISPUTE RESOLUTION
These User Terms are subject to the laws of the India. Any dispute, claim or controversy arising out of or relating to these User Terms or the breach, termination, enforcement, interpretation or validity thereof or the use of the Website, the Service or the online web services (collectively, “Disputes”) will be settled exclusively by the competent court in India, unless you notify www.Urooj.in within one month after www.Urooj.in invoking its right pursuant to this provision to commence court proceedings in India, that you demand settlement of the dispute, claim or controversy at hand before the relevant court competent by law.

FINAL PROVISION
The English text of these User Terms constitutes the sole authentic text. In the event of any discrepancy between the English text and a translation into a foreign language, the English text shall prevail.

PAYMENT

SEPARATE TERMS OF USE SHALL APPLY TO THE TRANSPORTATION SERVICES ORDERED THROUGH OUR SITE AND THE COMPANY APP, INCLUDING PAYMENT RATES AND CANCELLATION POLICIES SET BY THE TRANSPORTATION PROVIDERS (“TRANSPORTATION RULES”).
The use of the Application and the Service is free of charge. Urooj reserves the right to introduce a fee for the use of the Application and/or the Service. If Urooj decides to introduce such a fee, Urooj shall inform you accordingly and allow you to either continue or terminate the Contract.

The rates that apply for the transportation services by the Transportation Provider can be found on the Website and through the Application. These may be modified or updated by Urooj from time to time. It is your own responsibility to remain informed about the current rates for the transportation services.

In booking car ride process, passenger will get estimate cost by passenger pick and drop address. Upon estimate cost Urooj will suggest upgrade balance option passenger need to upgrade balance before book ride.

Urooj shall charge you for the transportation services provided to you by the Transportation Provider on behalf of the Transportation Provider. You agree that you will pay for all transportation services you purchase from the Transportation Provider, and that Urooj may deduct from your main balance (including any taxes and late fees, as applicable). Unused balance amount should be refundable after three month of transaction.

Urooj uses a third-party payment processor (the “Zippy Pay”). The processing of payments or credits, as applicable, in connection with your use of the Application and Service will be subject to the terms, conditions and privacy policies of the Payment Processor and your credit card issuer in addition to these User Terms. Urooj is not responsible for any errors by the Payment Processor. In connection with your use of the Services, Urooj will obtain certain transaction details, which Urooj will use solely in accordance with its Privacy and Cookie Notice.